Terms

Elite Electronics Full Terms and Conditions

By using this site to make your order, you are offering to buy the goods subject to these terms and conditions.
We have the right to refuse at our discretion to supply any goods ordered by you in our online store.

Statutory Rights

These terms and conditions do not affect your statutory rights.

Orders

We have the right to refuse at our discretion to supply any goods ordered by you in our online store.

Confirmation

After receiving your electronic order, our system will contact you via email confirming your order. All our prices displayed on the website include VAT at 17.5% , unless otherwise stated.

Cancellation - No Quibble Guarantee

To guarantee your satisfaction, all our products come with a 14 DAY NO QUIBBLE GUARANTEE. Simply return the item unused and undamaged in its original packaging for a full refund (minus 10% delivery surcharge) Before sending goods back you MUST contact us for a RAN (returns authorisation number). Additionally, all Elite Electronics products are guaranteed against manufacturing defects for a minimum of 12 months.

When goods are returned using our 14 day no quibble guarantee we will refund the full purchase price of the goods, but not the postage and packaging. However in the case of faulty goods, or goods which we have requested that you return to us, we will refund the full purchase price of the goods plus postage and packaging, and your reasonable costs incurred whilst returning the goods.

When using the 14 day no quibble guarantee and returning goods over £20 in value, we advise you to insure against loss or damage in transit; we will not credit for goods that are subsequently lost or damaged. The cost of this service is minimal and is payable at the Post Office Counter AT THE TIME OF POSTING.

The guarantees provided by Elite Electronics.co.uk Limited are additional to, and do not affect, your statutory rights as a consumer.

Delivery

We deliver your order right away via Royal Mail or City Link courier (90% of our products are normally in stock) Most customers receive their order within 48 hours but please allow 7 business days before contacting us. For International orders please allow up to 10-15 business days,

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Shipping and Handling

Elite Electronics charges only 99p for delivery on orders placed in the UK. This is our normal second class delivery service which can take up to seven working days, if you would prefer us to send via first class we make a small charge of £1.99 per order, first class mail normally takes up to three working days. We aim to get items to you within five business days; normally much quicker. On the rare but inevitable occasion that we cannot deliver within this time frame, we will notify you by e-mail or by telephone, and give you the option of cancelling the order if you prefer not to wait.

Payment

Normal Remittance Terms are payment with order using one of our accepted payment methods. Cheque payments will be subject to normal clearance delays prior to us shipping your order (normally no more than 5 working days, though occasionally longer).

We accept credit & debit card payment.

We accept Visa, Mastercard, Switch, Solo, Maestro, Electron & Visa debit. You may send your credit card information via telephone, fax, mail or over the Internet N.B. PLEASE DO NOT SEND CREDIT CARD DETAILS VIA E-MAIL, THIS IS NOT A SECURE METHOD FOR ONLINE PURCHASING!!!

Receipts

Your order will be despatched to you complete with a VAT Invoice/Receipt .

Mistakes, complaints, and disputes

As a consumer, you have the benefit of our 14 day no-quibble guarantee. If you have made a mistake in your order, you are covered. If we have made a mistake in your order, please contact us, and we will do our utmost to ensure the problem is resolved to your satisfaction.

Faulty Goods

If the goods your ordered turn out to be faulty or arrive in a damaged condition, you must inform us within 7 days and we will offer you a full refund . If faulty, we will provide you with your choice of refund or replacement as soon as possible, and no later than 30 days of agreeing to provide you with the refund. If however, the goods returned are found to be working we will return the item(s) to you and an administration fee of 10% will be charged to you to cover delivery charges.

Mistakes in bills, receipts or payments

Whilst we endeavour to ensure accuracy in all that we do, occasionally mistakes do happen. We will correct any mistakes in bills, receipts or payments as soon as possible, and no later than 30 days of agreeing to do so.

Complaints

We have many satisfied customers at Elite Electronics, and our complaint resolution system helps us to ensure that our customers are satisfied, even when things go wrong.

If you have a complaint, please contact us using the many facilities provided by this website. Upon receipt of your complaint, we will investigate to see what went wrong so that we can resolve it to your satisfaction, and to avoid reoccurance in the future. We undertake to:

Acknowledge complaints your complaints within 5 working days
Advise you how long it will take to resolve the complaint
Keep you informed throughout the process